How Izoard processes your personal data, short, clear and compliant with the GDPR.
This privacy policy explains how Izoard collects, uses, shares and protects your personal data when you visit our website, get in touch with us or become a client. We process your data in accordance with the General Data Protection Regulation (GDPR) and Belgian privacy law. We keep it deliberately readable: no legal fog, but complete and correct.
This policy applies to izoard.be and to all data we process as a company. It does not apply to third-party websites we link to; those have their own policies.
Izoard SRL ("Izoard", "we", "us") is the data controller for your personal data. Izoard is part of ClickTrust Group.
For any questions about this policy or about the way we process your data, you can reach us at the email address above. We have not appointed a mandatory data protection officer (DPO), but your question goes straight to the right person.
We only collect the data we need. Depending on your contact with us, this concerns:
We do not request or process any special categories of data (such as health, political or religious beliefs) and we do not target our website at children.
We only process your data for clear purposes, each time with a legal basis under the GDPR:
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering your question or request, preparing a proposal or quote | Pre-contractual measures and legitimate interest (art. 6.1.b and 6.1.f) |
| Performing an agreement and managing the collaboration | Performance of the agreement (art. 6.1.b) |
| Accounting, billing and legal obligations | Legal obligation (art. 6.1.c) |
| Website statistics (Google Analytics 4) and ad measurement (Google Ads) | Your consent (art. 6.1.a), always revocable |
| Promoting our services to existing clients | Legitimate interest (art. 6.1.f), with a right to object |
| Security, abuse prevention and the proper functioning of the website | Legitimate interest (art. 6.1.f) |
Where we rely on a legitimate interest, we always weigh it against your privacy. You can object to such processing (see your rights below).
We only place analytics and advertising cookies after you accept them. If you refuse, or close the cookie notice, we place no tracking. Which cookies we use exactly, how long they remain and how you manage your choice, you can read in our cookie policy.
We only share your data when necessary, and always with appropriate safeguards. The recipients fall into these categories:
We never sell your data and do not share it with third parties for their own marketing purposes.
Some of our processors, in particular Google, may process data on servers outside the European Economic Area, including in the United States. This only happens with appropriate safeguards: the EU-US Data Privacy Framework and/or the standard contractual clauses (SCC) of the European Commission, supplemented with technical measures. You can request a copy of the relevant safeguards from us.
We do not keep your data longer than necessary for the purpose for which we collected it, or for as long as the law requires us to.
| Type of data | Retention period |
|---|---|
| Contact requests that do not lead to a collaboration | Up to 12 months after the last contact |
| Client and contract data | During the collaboration and afterwards for as long as legally required |
| Accounting data and invoices | 7 years (legal retention obligation) |
| Analytics (Google Analytics 4) | Up to 14 months |
| Your consent choice | Up to 6 months, after which we ask again |
We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access: secure connections (HTTPS), access on a need-to-know basis, reliable processors and well-considered internal arrangements. No system is 100% secure, but we do everything we can to keep the risk as low as possible, and we follow the legal notification duty in the event of a data breach.
Under the GDPR you have the following rights regarding your personal data:
You exercise your rights by emailing contact@izoard.be. We may ask you to confirm your identity, and we respond within the legal period of one month (exceptionally extendable for complex requests). Exercising your rights is free of charge.
If you are not satisfied with how we handle your data, you can file a complaint with the Belgian Data Protection Authority (DPA), Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, +32 (0)2 274 48 00, gegevensbeschermingsautoriteit.be. We would appreciate it if you contacted us first, so we can resolve it together.
We do not make decisions with legal or similarly significant effects on the basis of purely automated processing or profiling. Our advertising tools work with statistics and audiences, not with individual automated decisions about you.
Our website and services are aimed at businesses and professionals, not at children. We do not knowingly collect data from people under the age of 16. If you think this has nevertheless happened, let us know and we will delete it.
Our site may contain links to external websites or platforms (such as LinkedIn, Sortlist or the video environment of our cases). We are not responsible for their privacy practices. Read their policies when you use their services.
We may update this policy when our services, our tools or the regulations change. For a significant change we update the date below. The most recent version is always on this page.
Last updated: 30 June 2026